Time Warner Cable fail

I almost succumbed to the need for cable last week. I signed up Wednesday night. I picked up a box Thursday morning. I realized Thursday evening that they hadn’t activated it. I got a call Friday morning from a sales rep asking if everything was ok. I said it wasn’t, that I expected the service to have been turned on and wasn’t sure I was satisfied with the deal I was getting. She said since she wasn’t the sales rep I dealt with that she couldn’t help. I asked her why she bothered calling. Then I returned the box and canceled my service. (I should’ve waited until today, in retrospect, since it’s hard to watch March Madness online without a TV subscription service after the 4-hour free pass expires).

Today, I received a call from a gentleman asking about my Time Warner Cable experience. He wanted to be my “personal representative” and said I could reach him anytime via his cell phone. Sounded fishy. Then he offered me a price that was even higher than what I was going to be paying. I called bullshit on him and told him he had just made it more likely that I’ll never get TV from Time Warner Cable.

If and when I decide I want real TV again, I’ll go back to DirecTV.


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