Oh, CIGNA. More crap from you. “Welcome to the CIGNA HealthCare Transplant Case Management program. Thank you for taking the time to talk to me about your health care needs. As we discussed in your call…”
We didn’t discuss jack, because I didn’t return your call…
“As your Transplant Case Manager, I will work with you, your doctor, and other health care providers to offer support assistance. I can also help you access information about treatment options, provide resources on your condition/treatment…” Like what? Not getting a transplant? “I’m also planning to mail you educational materials about treatment options that may be available to you…” I’ve got a *&#&$* file cabinet full of “educational materials”. Please don’t kill any trees by sending me anymore kidney disease or dialysis or transplant pamphlets.
He actually needs me to sign a release (“the Case Management Consent form we talked about” that we didn’t talk about). Not signing it.
After a year-and-a-half, I’m still trying to become active on the transplant list at Carolinas Medical Center in Charlotte. Most recently, the delay has been that CIGNA has asked for further tests before they’ll agree to cover a transplant.
CIGNA is getting in the way of me getting a transplant.
“I can…support your individual choices for health care”.
I choose to get a transplant. Now leave me the *&#$ alone.
(I basically bitched about the same thing just a few months ago, when I had BCBS of NC).
To be clear, I am really fortunate to have an awesome health care plan, but that’s due to the generosity of my employer and has nothing to do with the company that administers the plan. I trust CIGNA about as much as I trust car salesmen.