Disgruntled iPhone owner

I’ve had a lot more drama with my iPhone in the past week, with the worst occurring today. I don’t feel like documenting it. A consumer warning about an Apple product is pretty useless. I know Apple customer support has a sterling reputation. One blog post from being won’t do squat. The 120 people who waited 1-2 hours for help today at the Southpoint Apple store might have some complaints among them, but most would probably still rate the genius bar specialists as knowledgeable and friendly.

I will give some advice:

Never, ever make a genius bar appointment at an Apple Store for a weekend. Don’t plan on making a purchase there on a weekend. Don’t even go in the store unless you really need to check something on the internet.

Again, without going into details, I’ll summarize my experience with the iconic Apple iPhone 3G.

iPhone 3G #1 October 1, 2009 – August 10, 2010
iPhone 3G #2 August 10, 2010 – August 14, 2010 1:50 pm
iPhone 3G #3 August 14, 2010 1:50 pm – August 14, 2010 3:50 pm
iPhone 3G #4 August 14, 2010 3:50 pm – present

One thought on “Disgruntled iPhone owner

  1. Apple Store sent me a survey! I was very polite, and offered a friendly suggestion to solve a little hole in their customer service process. 3 failed iPhones 3G’s wasn’t enough to get any sort of consolation prize. Maybe my helpful suggestion will be.

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