I’ve had a lot more drama with my iPhone in the past week, with the worst occurring today. I don’t feel like documenting it. A consumer warning about an Apple product is pretty useless. I know Apple customer support has a sterling reputation. One blog post from being won’t do squat. The 120 people who waited 1-2 hours for help today at the Southpoint Apple store might have some complaints among them, but most would probably still rate the genius bar specialists as knowledgeable and friendly.
I will give some advice:
Never, ever make a genius bar appointment at an Apple Store for a weekend. Don’t plan on making a purchase there on a weekend. Don’t even go in the store unless you really need to check something on the internet.
Again, without going into details, I’ll summarize my experience with the iconic Apple iPhone 3G.
| iPhone 3G #1 | October 1, 2009 – August 10, 2010 |
| iPhone 3G #2 | August 10, 2010 – August 14, 2010 1:50 pm |
| iPhone 3G #3 | August 14, 2010 1:50 pm – August 14, 2010 3:50 pm |
| iPhone 3G #4 | August 14, 2010 3:50 pm – present |
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Apple Store sent me a survey! I was very polite, and offered a friendly suggestion to solve a little hole in their customer service process. 3 failed iPhones 3G’s wasn’t enough to get any sort of consolation prize. Maybe my helpful suggestion will be.